A Study of the Communication Patterns of Participants
in
Consumer Health Electronic Discussion Groups
by
Natalie A. Schoch
Kellogg Science and Technology Center
Battle Creek, MI
and
Marilyn Domas White
College of Library and Information Services
University of Maryland, College Park, MD
This
study analyzes and compares the interactions in two listservs, one dealing
with a chronic illness (diabetes), the other with a more acute disease
(colon cancer). Data consist of 1000 messages from each list randomly selected
during Fall 1996 (N=2000). The messages were analyzed with Robert Bales'
transactional analysis schema for small group interactions. The analysis
focuses on categorizing messages by problem orientation and into socio-emotional
areas having both positive and negative reactions and into task areas for
both asking questions and providing information. Besides the list-based
analyses, the analysis also looks, for each list, at differences in the
messages transmitted by different categories of participants: patients;
caregivers, relatives, and friends; and medical professionals.