EDUCATION

• Ph.D., School of Information Studies, Syracuse University, 1996 
• MA, (Communication), University at Albany, State University of New York, 1988  
• BA, (Communication), University at Albany, State University of New York, 1986  

RESEARCH INTERESTS

• Public library use of and involvement with the Internet
• Planning and evaluating library services, with an emphasis on networked services and resources
• Management of electronic network-based information 
• Development and implementation of electronic network performance measures and statistics (e-metrics)
• Telecommunications and information policy development, with an emphasis on electronic network-based issues
• Information management, including information resources management (IRM) for effective and efficient government services delivery
• E-government service planning, delivery, and evaluation

CURRENT RESEARCH PROJECTS

• Public Libraries and the Internet. Funded by the American Library Association (ALA) and the Bill and Melinda Gates Foundation.  Continuation of the national surveys conducted since 1994.  Expanded to the Public Library Funding and Technology Access Study by the ALA Office of Research and Statistics.
• Libraries and E-government.  A study that assesses the roles, issues, and strategies that public libraries use in providing E-government services to their communities.  Conducted in conjunction with the American Library Association's Office of Governmental Relations.
• Capacity planning for public library Internet-enabled services. Project to assess public library capabilities to implement, maintain, and develop advanced public access technologies and broadband services to serve their communities.
• Federal Depository Library Program in the 21st Century.  A study that examines the digital government environment and its impact on the Federal Depository Library Program.

2009

• Bertot, J.C. Public Access Technologies in Public Libraries: Impacts and Implications. Information Technology and Libraries, forthcoming.
• Bertot, J.C. Capacity Planning for Broadband in Public Libraries: Issues and Strategies. Library Technology Report, 45(1): 38-42.
• Bertot, J.C. Web-Based Surveys: Not Your Basic Survey Anymore. The Library Quarterly, 79(1): 119-124.
• Jaeger, P.T., & Bertot, J.C. E-Government Education in Public Libraries: New Service Roles and Expanding Social Responsibilities. Journal of Education for Library & Information Science, 50(1): 39-49.
• Gibson, A.N., Bertot, J.C., & McClure, C.R. Emerging role of public librarians as E-government providers. Proceedings of the 42nd Hawaii International Conference on System Sciences.

2008

• Bertot, J.C., McClure, C.R., & Jaeger, P.T. Public Libraries and the Internet 2007: Issues, Implications, and Expectations. Library & Information Science Research, 30(3): 175-184.
• Bertot, J.C., McClure, C.R., & Jaeger, P.T. The Impact of Free Public Internet Access on Patrons and Public Library Communities. The Library Quarterly, 78(3): 285-301.
• Bertot, J.C., & Jaeger, P.T. Survey Research and Libraries: Not Necessarily Like in the Text Books. The Library Quarterly, 78(1): 99-105.
• Bertot, J.C., & Jaeger, P.T. The E-Government Paradox: Better Customer Service Doesn’t Necessarily Cost Less. Government Information Quarterly, 25(2): 149-154.
• Jaeger, P.T., Bertot, J.C., & McClure, C.R. Public Libraries and the Internet 2006: Issues, Funding, and Challenges. Public Libraries.
• Bertot, et al. Public Libraries and the Internet 2008: Study Findings and Results. Tallahassee, FL: Information Institute.
• American Library Association & Information Institute. Libraries Connect Communities: Public Library Funding and Technology Access Study: 2007-2008. Chicago, IL: American Library Association. The American Library Association (Denise M. Davis and Larra Clark) and Information Institute (John Carlo Bertot & Charles R. McClure).
• Bertot, J.C., Jaeger, P.T., & McClure, C.R. User-centered E-Government Services: Benefits, Costs, and Research Needs. Proceedings of the 2008 International Conference on Digital Government Research, 137-142.

2007

• Bertot, J.C., & McClure, C.R. Assessing sufficiency and quality of bandwidth for public libraries. Information Technology and Libraries, 26(1): 14-22.

• Bertot, J.C., & Davis, D.M. Public library public access computing and internet access: Factors which contribute to quality services and resources. Public Library Quarterly, 25(2): 27-42.

• McClure, C. R., Jaeger, P. T., & Bertot, J. C. The looming infrastructure plateau?: Space, funding, connection speed, and the ability of public libraries to meet the demand for free Internet access. First Monday, 12(12).

• Jaeger, P.T., Bertot, J.C., & McClure, C.R. The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services. Public Library Quarterly, 25(3/4): 199-214.

• Jaeger, P. T., Bertot, J. C., McClure, C. R., & Rodriguez, M. (2007). Public libraries and Internet access across the United States: A comparison by state from 2004 to 2006. Information Technology and Libraries, 26(2): 4-14.

• Bertot, et al. Public Libraries and the Internet 2007: Study Findings and Results. Tallahassee, FL: Information Institute.

• American Library Association & Information Institute. Libraries Connect Communities: Public Library Funding and Technology Access Study: 2006-2007. Chicago, IL: American Library Association. The American Library Association (Denise M. Davis and Larra Clark) and Information Institute (John Carlo Bertot & Charles R. McClure).

• Bertot, J. C., Snead, J.T., & McClure, C.R. Best Fit Evaluation Strategies: Are They Possible? Proceedings of the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services.

EDITORSHIPS

• Editor, Government Information Quarterly 
• Editor, Library Quarterly
• Editorial Board, Performance Measurement and Metrics: The International Journal for Library and Information Services.

COMMITTEES

• Board member, Digital Government Society of North America
• Chairperson, Library Broadband Capacity Task Force.
  American Library Association, Office of Information Technology Policy.
• E-Government Services Ad Hoc Subcommittee
  American Library Association, Committee on Legislation.
• Chairperson, International Standards Organization 11620 Standard on Library Performance Indicators. Delegate appointment by National Information Standards Organization; Chairmanship appointment by international committee.
• U.S. Delegate to International Standards Organization 2789 Standard on Library Statistics. Appointed by National Information Standards Organization.
• NISO Business Information Committee
  National Information Standards Organization. Oversight committee for various standards initiatives
• Z39.7 Library Statistics Working Group
  National Information Standards Organization. Five-year review process for library statistics and collection efforts.
• Library Research Round Table, American Library Association. Elected chair, 2006; term as chair June 2007 – June 2008. Member-at-Large (elected 2002, appointment ended June 2005).

AWARDS

• 2008 SEFLIN Star Award for vision and leadership in establishing the Southeast Florida Library Leaders: Building the Next Generations of Service to Underserved Populations program.
• Emerald Literati Best Paper Award for Bertot, J. C., et al. Functionality, Usability and Accessibility: Iterative User-Centered Assessment Strategies for Digital Libraries. Performance Measurement and Metrics: The International Journal for Library and Information Services, 7(1): 17-28
• 2004 Developing Scholar Award, Florida State University Office for Research
• 2001 Outstanding New Scholar in Information Studies, Florida State University Office for Research
• 1998 Helen M. Eckard Award for exemplary use of FSCS library data, the National Center for Education Statistics and the National Commission on Libraries and Information Science. 
• 1995 Outstanding Teaching Assistant, Syracuse University.