A lot of people are always asking: My dealer is giving me the runaround,
so what do I do?
This is the answer I generally give:
It's not easy owning a Chrysler, we all know that (otherwise, you wouldn't
be looking at this page). But hopefully, if you keep at them, you'll get
some sort of satisfaction.
- Call Chrysler and have them open a case file on your vehicle. This
will give you a record of your case with the company. The number is
- Call the Zone Rep and open a case file with him or her. The Zone Rep is
often the most influential person in getting money to fix your vehicle.
- Call NHTSA and CAS and file complaints with them, especially with
NHTSA if you are having a problem like transmission, air conditioning
or ABS failure. The
more complaints they get, the more likely that they will investigate and
order a recall, and the more likely you'll get your money back.
The more people that call, the more likely something will get done!
In addition, someone like CAS can put pressure on the
company to fix the problem.
- National Highway Traffic Safety Institute: 1-800-424-9393
- Center for Automotive Safety: (202) 328-7700
- Inform the media! Consumer Reports, local media (if your area is
small enough)...let them know how bad you are being treated by Chrysler
and it's dealerships!
- Be persistent! The more you complain, the more likely stuff will get
fixed! Call all the time, annoy the hell out of them. The squeaky wheel
gets the grease.
- Save all paperwork! If you do pay for something, and it's later recalled,
Chrysler will have to refund your money provided you have your receipts!
- If they don't want to refund your money, call NHTSA and tell them the
recall isn't being fulfilled. They'll fix that fast.
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