November 15, 1999


Mr. Thomas T. Stallkamp
President
DaimlerChrysler AG
1000 Chrysler Drive
Auburn Hills, MI 48326

Re:  1996 Chrysler Sebring (VIN # 4C3AU42N3TE371236)

Dear Mr. Stallkamp:

I am the unfortunate owner of a 1996 Chrysler Sebring that has brought me nothing 
but headaches.  I thought the troubles would have been over after I had the transmission 
and spark plugs replaced within the first two months of having the car, but I was never 
more wrong.  This car has had consistent transmission, electrical and fuel injector 
problems in the three years that I have owned it.  The radio even had to be replaced
on October 6, 1998.  I have had to bring the car in to several Chrysler dealerships, 
for a total of 23 visits, (West End Chrysler, Rahway, NJ; Monmouth Chrysler, Eatontown, 
NJ; Freehold Chrysler, Freehold, NJ; Buhler Chrysler, Hazlet, NJ), as a result of 
breaking down within their vicinity.  Please note that these visits were not for 
routine maintenance repairs.  I even purchased Triple AAA coverage at the suggestion 
of a tow truck driver due to the frequent and costly towing bills.  I went many days 
without transportation due to my car being repaired.  I am a Speech Pathologist in a 
school district and had to walk to work on a number of occasions.    

In 1997, after meeting with a Chrysler representative, I was offered an extended 
warranty for up to 75,000 miles, which I purchased at 50% of dealer cost. I literally 
had to beg to receive the extended warranty and the Chrysler representative and the 
owner of West End Chrysler (Tom) appeared apathetic towards my serious situation.  I 
felt that Chrysler was responsible for 100% of the cost of the warranty because my car 
was in fact a "Lemon." My extended warranty alleviated some of my repair expenses, but
many repairs were not covered under the warranty and others required a $50 deductible.  

A recent episode occurred at 76,014 miles and resulted in the need for new spark plugs, 
the replacement of a gasket and cable/ignition wires. This repair cost me $549.17 and 
should have never of been necessary.  West-End Chrysler replaced my spark plugs at 20,281 
miles and less than 12 months ago at 50,643 miles all 6 of my double platinum spark 
plugs were replaced during a routine tune-up costing me over $200.  I was informed that 
these double platinum spark plugs last approximately 100,000 miles, but my car has had 
four sets at 76,014 miles.  I would like to know Chrysler's explanation for the reason 
why my 100,000-mile spark plugs had to be replaced three times in three years.  On
October 16, 1999, the check engine light came on and I was informed that I needed a
new Detection Pump and Distributor.  The Chrysler Corporation did agree to pay half
of the bill, but the repair still cost me $506.68.  

I am completely dissatisfied with the performance of my car and do not feel that Chrysler 
has stood by its product.  Despite the extended warranty, I have spent over $2000 on
repairs to my car (not including routine maintenance).  The check engine light has
illuminated over 23 times and I feel that I have been very patient with Chrysler, but 
I have come to the point where enough is enough.  I can think of no reason why a 
three-year-old car should have so many electrical/engine problems.  I have no 
problem with replacing parts due to wear and tear but as you can see from the repair 
history of my car that simply wasn't the case.   I have done extensive research and 
learned that dozens of other 1996-1997 Chrysler Sebring owners have experienced 
similar problems to mine.  What is Chrysler going to do about this and more importantly,
what are you going to do for me?!  I am asking for Chrysler to recognize my situation
and stand by its product by providing me with an additional extended warranty or
compensation for my repairs. 

I hope that you take this matter seriously and that I hear from you shortly.  I am
enclosing copies of my service bills for you to reference.  Thank you for your
consideration with regard to this matter,

Sincerely,


Michele